Shipping & Delivery Policy

At Krazy Tech Deals, we aim to deliver your order quickly, securely, and efficiently across Australia. The information below outlines our shipping process, estimated delivery times, and important delivery conditions.

Shipping Coverage

We currently ship to residential and business addresses throughout Australia.

At this time, we do not offer international shipping or deliveries to freight forwarding services.

Delivery Partners

To ensure reliable delivery, we work with trusted Australian courier and postal services. The shipping provider used for your order will depend on your delivery location, parcel size, and the shipping option selected during checkout.

All shipments include tracking where available.

Order Processing

Orders are processed during normal business days (Monday to Friday, excluding public holidays).

For products that are in stock and fully paid:

  • Orders are typically processed within 1 business day.
  • Tracking information is usually sent once your order has been dispatched.
  • Processing times may be extended during peak sales periods, public holidays, or promotional events.

Products marked as Special Order, Pre-Order, or Supplier Stock may require additional processing time before dispatch.

Estimated Delivery Times

Delivery estimates begin once your order has been dispatched.

Standard Shipping

  • Approximately 2–7 business days

Express Shipping

  • Approximately 1–3 business days (where available)

Delivery times are estimates only and may vary depending on your location and courier service.

Regional, remote, and rural areas may require additional delivery time.

Multiple Shipments

Large orders or orders containing bulky products may be shipped in multiple packages.

If your order is split, you will receive tracking information for each shipment where applicable.

Packages may arrive on different days depending on the courier’s routing.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your shipment tracking information.

If you have created an account with Krazy Tech Deals, you may also view your order status and tracking details from your account dashboard.

Delivery Requirements

Most deliveries require someone to be available at the shipping address to accept the parcel.

If no one is available:

  • The courier may leave a collection notice.
  • Your parcel may be redirected to a local collection point where available.
  • Additional delivery or redelivery charges may apply depending on the courier’s policies.

Availability of Authority to Leave (ATL) or Safe Drop services is determined by the courier and delivery location.

PO Boxes & Parcel Lockers

Deliveries to PO Boxes or Parcel Lockers may only be available for eligible postal services.

Some courier services require a physical residential or business address.

Business Deliveries

When shipping to a commercial address, please include:

  • Business name
  • Recipient name
  • Complete delivery address
  • Contact phone number

Deliveries may be accepted by reception staff, mailrooms, or authorised personnel at the delivery location.

Delayed Deliveries

While we make every effort to dispatch orders promptly, delivery delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • Courier network congestion
  • Remote delivery locations
  • Supplier delays
  • Natural disasters or other unforeseen events

Estimated delivery times should be considered a guide only and are not guaranteed.

Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate.

Krazy Tech Deals is not responsible for delays, additional shipping charges, or lost deliveries resulting from incorrect or incomplete delivery details.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your order before it is dispatched.

Damaged or Missing Deliveries

If your parcel arrives damaged, appears to have been opened, or items are missing, please contact us as soon as possible.

Where possible:

  • Take photographs of the packaging and damaged goods.
  • Retain all original packaging.
  • Contact our support team before using the product.

This helps us investigate the issue quickly with the shipping provider.

Shipping Charges

Shipping costs are calculated during checkout based on factors including:

  • Delivery location
  • Parcel size and weight
  • Shipping method selected
  • Number of products ordered

Any applicable shipping charges will be displayed before payment is completed.

Contact Us

If you have any questions regarding your order or delivery, our customer support team is here to help.

Krazy Tech Deals

Email: sales@krazytechdeals.com.au